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Tech Support

We have created additional avenues for parents to contact us for tech support: an English phone line and a Spanish phone line. Callers will be directed straight to voicemail and we will have techs monitoring voicemail remotely and returning calls on a first come first served basis.
Active hours for tech support are 8am to 3pm, on school days (Monday - Friday).

Families can request tech support in the following ways:

Submit a Help Request Online (if you have internet access)

 

A trained technician will contact you within a short time between 8am - 4pm (usually within 24 hours, weekends and holidays excepted).

 

Submit a Help Request by Phone

  • For help in English, call 714-447-2808
  • For help in Spanish, call 714-447-2818 

Make sure you include the following: 

  • your name, 
  • student name or ID number, 
  • a contact phone number, and a 
  • description of the issue.
You will be asked to leave a message and a trained technician will call you back within a short time (usually within 24 hours, weekends and holidays excepted).
 
Hotspots - Available By Request
Personal-Hotspot
Hotspots can be requested by calling your student's school office.